Lab Information Administrative Assistant

The Lab Information Administrative Assistant at Zimmer Biomet is responsible for providing information to healthcare professionals and customers, managing office clerical duties, and ensuring accurate data entry into the LIMS system. The role requires proficiency in data entry, strong organisational and time management skills, and the ability to communicate effectively in a team environment. The position is onsite in Baltimore, MD, with a pay range of $22–$27 per hour. Candidates should have a high school diploma or equivalent, and experience in accessioning or laboratory technician roles is preferred. The role involves handling multiple tasks, maintaining a clean work area, and supporting the organisation’s mission to enhance patient mobility through medical technology.

The Lab Information Administrative Assistant at Zimmer Biomet plays a vital role in supporting healthcare professionals and customers by providing accurate information and efficient office support. This position is responsible for a variety of clerical duties, including data entry, document management, and communication with internal and external stakeholders. The role requires proficiency in office systems, attention to detail, and a commitment to customer satisfaction. Compensation for this position ranges from $22 to $27 per hour, with additional benefits such as development opportunities, employee resource groups, and wellness incentives. The position is based onsite in Baltimore, MD, and offers a dynamic, fast-paced environment focused on teamwork and professional growth.

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

This role is responsible for answering and providing information to customers, Healthcare professionals regarding activities, offices and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties include answering phones, typing, office machine operations, document scanning, faxing and filing.

This position is onsite 5 days per week in Baltimore, MD.

How You'll Create Impact

• Answer and make phones calls and direct calls and receive messages.
• Communicate with Healthcare professionals to answer question and explain information
• Accurately enter data into the LIMS
• Reviews all requisitions for missing information, works to obtain missing information in a timely manner, and distributes new information to all departments involved
• Reports problem holds and provides resolution in a timely manner
• Obtain customers’ names, addresses and billing information
• Files copies of information received in LIMS
• Always maintain a clean and organized work area
• Coordinates and communicates issues to Healthcare professionals and customers in a timely manner
• Address inquiries related to patient results and test submission in a timely manner.
• Performs other duties as assigned by customer service manager or the team lead.
• Read source documents such as emails and faxes and enter data into LIMS in a timely manner.
• Compile information about new accounts, enter and maintain account information and file related forms and documents.

This is not an exhaustive list of duties or functions and might not necessarily comprise all the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

• Proficient in Data Entry
• Organized and time management skills are essential
• Highly developed sense of integrity and commitment to customer satisfaction
• Meticulous attention to detail
• Ability to communicate effectively in a team environment\
• Strong multi-tasking and time management skills
• Basic understanding of the IT and EMR industry
• High degree of professionalism in a fast-paced and challenging environment

Your Background

• Minimum Requirements:

High School Diploma or Equivalent

• 1+ years of accessioning/Laboratory Technician experience preferred

Travel Expectations

Up to 5%

Expected Compensation Range

$22 - $27/hour USD

EOE

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a

Responsibilities:

• Responsible for answering and providing information to customers and healthcare professionals regarding activities, offices, and employees within the organisation.
• Take ownership of performing varied and diverse office clerical duties, including phone calls, data entry, document scanning, faxing, and filing.
• Deliver high-quality communication by answering phones, directing calls, and receiving messages.
• Accurately enter data into the LIMS and review requisitions for missing information, working to obtain missing information in a timely manner.
• Collaborate cross-functionally to distribute new information to all departments involved and report problem holds with timely resolution.
• Obtain customers’ names, addresses, and billing information, and file copies of information received in LIMS.
• Maintain a clean and organised work area at all times.
• Coordinate and communicate issues to healthcare professionals and customers in a timely manner.
• Address inquiries related to patient results and test submission in a timely manner.
• Compile information about new accounts, enter and maintain account information, and file related forms and documents.

Skills:

• Proficient in data entry and maintaining meticulous attention to detail.
• Demonstrated organisational and time management skills, with a strong sense of integrity and commitment to customer satisfaction.
• Ability to communicate effectively in a team environment and work in a fast-paced, challenging environment.
• Basic understanding of the IT and EMR industry is required.
• Experience in accessioning or laboratory technician roles is preferred.

Education:

• A high school diploma or equivalent is required.