SSP Sr Care Engineer

Job Description

We are looking for a resource with Japanese Bilingual capability and solid hands-on experience in managing and troubleshooting Subscriber & Signalling/SDM Nodes on Telco Clouds.

Skills:

• Should have deep knowledge of 4G and 5G call flows
• Candidate should have end-to-end understanding of Subscriber & Signalling domain
• Should have strong understanding of Cloud environment and how S&S solution/Nodes are deployed on cloud
• Candidate should have prior experience in independently maintaining and troubleshooting Subscriber and Signalling nodes, analysing logs
• Performing RCA and sharing Reports within the agreed SLA independently
• Perform health checks and troubleshooting from logs captured and provide solutions within SLA
• Should have experience in resolving different issues related to Node Reachability, FM/PM and other KPIs
• Sound understanding of troubleshooting tools like Wireshark etc.
• Good working experience in Linux, VMWare, Dockers & Containers, Open Stack, Open Shift
• Working knowledge on S&S Nodes like AAA, One NDS, SDL (Shared Data Layer), Registers (HLR/HSS, UDM/AUSF), One-EIR, SCP, CSD, STP, U-DRA, NPC, EIR etc.
• Ability to mentor junior L2 engineers and lead troubleshooting sessions

Roles & Responsibilities:

• Independently perform Log collection & Analysis, health checks and facilitate troubleshooting sessions between Customer & Global Care
• Lead RCA – Resolution, MOP/Troubleshooting Plan of Action, change implementation including feasibility study, testing, MOP updates and instructing L2 teams to perform changes in the window
• Reproduction of issues in customer Lab to collect additional logs for analysis
• Drive CR Implementation approval process by initiating LNI Process
• Lead Technical Sync with Local Japan L2 (live troubleshooting jointly with Remote Engr and Japan Eng via RDC)
• Communication for Access (Separate chat group between Remote Engr and Local Engr)
• Communication with CCTL in access approval workflow
• Japanese Translation of MOP & RCA
• Change Implementation (RDC as needed)
• Post validation of Logs and System
• SF ticket creation and communication with 3LS till closure
• For Emergency Cases – lead remote support for recovery such as log analysis, troubleshooting support and handling tickets post recovery

Relevant Experience:

• 3–5 years with minimum 2+ years in Subscriber & Signalling domain
• Strong Communication skills – Team handling skills – Analytical skills – Presentation skills
• Mandatory Language Skill: Intermediate Bilingual Japanese and English