PACO Care Lead

Job Description

Care Engineer Role :

Care/Operations Engineer- Packet Core (L2/L3)

JOB Details : - We are primarily looking for a resource with prior knowledge in managing and troubleshooting Packet Core Nodes on Telco Clouds.

EXP Range : - 5 ~ 10 Yrs

• 4+ years with minimum 2+ years in PACKET CORE
• Strong Communication skills
• Team handling skills
• Analytical skills
• Presentation skills."

Skills : -

• Should have deep knowledge of 4G and 5G call flows
• Candidate should have end to end understanding of the Packet Core Nodes (SGW, PGW, MME, PCRF etc. ), Good knowledge about interfaces connecting these nodes ( S1-U, S5, Gx, S1-etc. )
• Should have understanding of the Cloud environment and understanding of how EPC solutions are deployed on cloud.
• Candidate should have prior experience in Maintaining and troubleshooting packet core nodes, capture logs, performing RCA and share Reports
• Should have exp. in resolving different issues related to Node Reachibility, FM/PM and other KPI's.
• Sound have understanding of troubleshooting tools like Wireshark etc.
• Good working experience in Linux, VMWare, Dockers & Containers, Open Stack, Openshift
• Working knowledge on Packet Core Nodes SGSN / MME, GGSN/EPG, PCRF /SAPC, ePDG / WMG, 5G nsa /sa
• Working knowledge on Packet Core Nodes CMG, CMM, NRD will be an added advantage

Roles & Responsibilities : -

• Perform advanced troubleshooting, log collection, and in-depth analysis of Packet Core nodes across 4G and 5G environments.
• Own end-to-end incident management, including RCA preparation, troubleshooting plan (MOP), and resolution execution.
• Monitor network health, KPIs, FM/PM counters, and proactively identify and resolve issues impacting performance and availability.
• Lead troubleshooting bridges and technical discussions with customers, onsite/offshore teams, and global support teams.
• Handle complex issues related to node reachability, signaling, interfaces (S1, S5, Gx, etc.), and service impact scenarios.
• Perform live troubleshooting sessions and coordinate with multiple stakeholders for faster resolution.
• Manage access coordination, approvals, and ensure compliance with operational processes during critical activities.
• Execute and validate change implementations, patches, and configuration updates with minimal service disruption.
• Perform post-validation of logs and system behavior to ensure stability after fixes or changes.
• Create, manage, and drive incident/service tickets (including escalation to L3/vendor) until closure.
• Work closely with cross-functional teams for seamless coordination and timely issue resolution.
• Provide technical guidance and support to L1/L2 engineers and assist in skill development of the team.
• Prepare detailed reports, RCA documents, and customer communication for incidents and outages.
• Support translation and coordination activities (if required) for global customer interactions.
• Ensure adherence to SLA/KPI targets and continuously improve operational processes.

Japanese Proficiency : - Native Level is not mandatory but Business Level is must.

Bilingual : Business Level English and Japanese.

NOTE : - Candidate will be working with Offhshore and Onsite Resources