Senior Group Leader (Content Moderation)

Job Description

Operations Manager – Content Review/Moderation.Location:

Bangalore, India
Band:

B3
Experience:

8+ Years
Shift:

24/7 (5 days/week with rotational week offs)
Employment Type:

Full-Time

Job Summary

We are looking for an experienced Operations Manager – Content Review to lead large-scale operations in a high-volume, fast-paced content moderation environment. The role demands strong strategic leadership, client management, and operational excellence while managing multiple teams and driving business outcomes.

Key Responsibilities

• Provide strategic direction and leadership to content moderation operations
• Manage end-to-end delivery including Accuracy, AHT, SLAs, Attrition, and Shrinkage
• Lead and mentor Team Leaders and mid-level managers, ensuring high performance
• Build and maintain strong client relationships and ensure stakeholder satisfaction
• Drive revenue attainment, profitability, and business growth opportunities
• Identify process improvement and optimization initiatives to scale operations
• Ensure compliance with policies, quality standards, and governance frameworks
• Lead workforce planning, capability development, and employee engagement initiatives

Required Skills & Competencies

• Proven ability to lead large teams (80–120 FTEs) in content moderation/BPO environments
• Strong strategic planning and execution capabilities
• Expertise in client and stakeholder management
• Strong analytical and data-driven decision-making skills
• Excellent communication and presentation skills
• Ability to inspire teams, drive change, and work independently
• Agile mindset with ability to work under pressure in a 24/7 work environment

Eligibility Criteria

• Graduate in any discipline
• Minimum 8+ years of experience in BPO/ITES or Content Moderation
• Proven experience in managing large teams and operations delivery

Preferred Qualifications

• Lean / Six Sigma certification
• Experience in revenue management and P&L ownership.

Key Competencies

• Strong observation, analytical, and decision-making skills
• Good understanding of global and trending topics (Geopolitical, Entertainment, Sensitive events)
• Ability to drive continuous improvement and operational excellence

Additional Details

• Language: English (Read/Write/Speak)
• Proficiency Level: CEFR C1
• Nationality: Indian
• Notice Period: Within 30 days preferred