职位介绍
What to Expect
Tesla is seeking a dynamic problem solver to join our North America Roadside team. As Tesla continues to scale, the Project Manager will dive into critical challenges facing Roadside team to drive a seamless ownership experience for customers and improve operational processes. You will analyze data, identify the root cause behind customer contacts, and break down silos to partner closely with cross-functional teams across Tesla to drive the business forward.
This role be located at the office in Palo Alto, CA or Draper, UT.
What You’ll Do
- Develop new processes that streamline the ownership journey for customers and improve daily workflows for Roadside team members
- Implement feedback mechanisms to gather insights from customers and incorporate improvements into Tesla standards
- Shadow and build relationships with customer support agents to understand the business and challenges in their day-to-day work
- Analyze data to identify business trends and common pain points for customers
- Work closely with stakeholders across Tesla and jointly drive projects
- Analyze market trends, customer behaviors, and industry best practices to identify opportunities to take the business to the next level
- Present proposals to improve the business to senior leaders across Tesla and adjust strategy based on feedback
What You’ll Bring
- Analytical mindset and courage to question the status quo – ability to ask structured questions and quantify impact if you recognize an opportunity to improve
- Relentless drive for excellence that stands out among peers, regardless of background. First-principles thinking to find creative solutions to previously unsolvable problems
- Ability to influence and build relationships without authority, from front-line agents to executive leadership
- Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team
- Excellent verbal and written communication skills, capable of delivering professional presentations to senior-level managers, executive leadership and communicating with customers directly
- Bachelor's degree, or equivalent experience
- Proficient in Microsoft Office products, JIRA, Confluence or other project management platforms. Strong data analytic experience and a high level of proficiency in Excel
