Service Supervisor - Dubai

What to Expect

At Tesla, our Service Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do

• Supervise the health and safety compliance across the service center, setting the tone and always leading by example,
• Oversee service advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability, and cost savings,
• Monitor performance consistently and be responsible for quality within the service center, reporting progress to management daily, together with any specific incidents,
• Identify any roadblocks disturbing service center flow and ensure that each advisor has the tools and training to perform their role,
• Ensure that work standards procedures are up-to-date, accurate and that all work is compliant,
• Hold daily meetings with the team, outlining expectations and workload for the day ahead,
• Act as the main point of contact across the service advisor team, connecting with customers directly if required to limit escalation cases,
• Plan, prepare and distribute the work for service advisors based on skill level, capacity, and resource,
• Motivate, lead, and inspire the team in continuous improvements and efficiencies,
• Conduct regular one-to-ones and feedback sessions with service advisors, providing constructive and clear coaching and following up on development plans and any personnel cases,
• Identify any training needs within the team and arrange relevant training courses as required,
• Liaise daily with internal teams across the service center

What You’ll Bring

• Significant manager experience in customer service & operations with proven track record of meeting and exceeding targets and goals,
• Proven ability to lead by example and be innovative with processes and efficiencies,
• Analytical ability to understand and impact key performance indicators,
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened,
• Strong experience in coaching and managing performance on a team and individual level,
• In-depth knowledge of service processes and ability to translate this in a manner that motivates your team to exceed targets,
• Ability to motivate a team, to engage and facilitate others to achieve and succeed,
• A calm considered approach with exceptional communication skills,
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems,
• Good knowledge of MS Office,
• Able to communicate, read, and write effectively in the English language,
• Must have and continue to maintain a valid driving license and safe driving record,
• Performs well in an agile, fast-paced environment where things can change very quickly,
• Perform, think, and lead well under pressure.
• GCC Valid driver's license.