Internship, Program Manager, North America Service Program & Project Management (Winter/Spring 2027)

What to Expect

Consider before submitting an application:

This position is expected to start around January 2027 and continue through the entire Spring term (ending approximately May 2027 or later, if available). We ask for a minimum of 12 weeks, full-time (40 hours/week) and on-site, for most internships. Our internship program is for students who are actively enrolled in an academic program. Recent graduates seeking employment after graduation and not returning to school should apply for full-time positions, not internships.

International Students: If your work authorization is through CPT, please consult your school on your ability to work 40 hours per week before applying. You must be able to work 40 hours per week on-site. Many students will be limited to part-time during the academic year.

Tesla is seeking a highly motivated Service Program Manager to join our North America Service Operations Team. In this pivotal role, you will primarily focus on accounts receivable (AR) and driving improvements to payment processes, with an emphasis on removing friction from client collections to enhance cash flow and operational efficiency. You will work with distributed teams to develop and implement initiatives aimed at simplifying invoicing, accelerating collections, and boosting client satisfaction. Through cross-functional collaboration and data analysis, you will uncover opportunities to streamline AR workflows and ensure that our payment operations not only meet but exceed client expectations while achieving key business objectives, such as reduced days sales outstanding (DSO) and improved financial scalability.

What You’ll Do

• Champion Client-Centric AR Strategies: Collaborate with sales, finance, legal, and customer service teams to design and implement approaches that simplify payment processes, reduce collection barriers, and foster positive client relationships to enhance loyalty and timely payments
• Optimize AR Operational Processes: Assess and streamline invoicing, billing, and collection workflows, emphasizing scalable systems that minimize disputes, automate reminders, and ensure efficient, frictionless payment experiences for clients
• Drive Cross-Functional Collaboration: Promote strong communication and alignment across global and distributed teams, ensuring all departments contribute to shared objectives like accelerating cash flow, reducing days sales outstanding (DSO), and improving overall AR efficiency
• Implement Continuous Feedback Loops: Establish mechanisms to collect insights from clients, internal teams, and AR stakeholders on payment challenges, using this feedback to refine collection strategies and prevent recurring issues
• Leverage Data and Trends for Strategic AR Improvements: Analyze client payment behaviors, industry benchmarks, and financial data to identify opportunities for innovation in collection programs. Define measurable KPIs, such as collection rates, DSO targets, and client satisfaction scores, that support both financial health and seamless client interactions
• Test and Scale AR Solutions: Develop and pilot new tools, processes, or technologies (e.g., automated payment portals or predictive analytics for collections), evaluate their impact on payment speed and client satisfaction, iterate based on results, and roll out successful initiatives organization-wide

What You’ll Bring

• Customer
• Focused Mindset: A strong passion for enhancing the customer experience and strategically improving service operations. Candidates with backgrounds in Business Administration, Operations Management, Industrial Engineering, Supply Chain Management, or Service Design will be well-suited Prior experience in customer service, customer experience strategy, or service operations is highly beneficial
• Exceptional Organizational Skills: Highly organized, with the ability to manage multiple competing priorities while balancing operational efficiency and customer satisfaction. Prior experience in project management, process improvement, or service program implementation is valuable
• Effective Communication: Excellent verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels and interacting directly with customers. Experience in consulting, business analysis, or service operations where presenting insights, delivering reports, or managing cross-functional collaboration was required is helpful
• Adaptability in Dynamic Environments: Comfortable working in fast-paced, high-growth, and rapidly evolving industries. Candidates with experience in technology, automotive, logistics, or operational consulting will find this role particularly relevant
• Relationship Building: Strong interpersonal skills with an ability to build and maintain positive working relationships across global teams and external partners, ensuring smooth collaboration across different regions and departments. Prior experience in stakeholder management or cross-functional teamwork is an advantage