Refurbishment Supervisor (Night Shift)

What to Expect

Tesla Refurbishment is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most progressive vehicle brands in the world. The Refurbishment Supervisor is the leader of our refurbishment shop floor teams. In this role, you will be responsible for leading an engaged team of technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our refurbishment centers. This position requires a clear understanding of production systems and refurbishment shop workflow, utilizing critical thought processes and root cause analysis.

What You’ll Do

• Provide effective supervision and coaching to assigned employees to meet quality and facility goals. Maintain shop records and inventories. Work with and support transportation teams with inbound/outbound inventory. Manage the flow of work through the facility. Monitor facility maintenance and repairs using fexa and flux

• Act as the process leader for shop activities. Define and improve work standards with input from technicians and the team. Assign work to technicians based upon skill set. Lead, coach, and develop a highly engaged team

• Ensure work standards are current and accurate. Monitor employees to ensure they follow safety regulations and the collision center's safety program

• Work with employees to resolve technical and personnel issues. Open and Close collision center per scheduled shift. Schedule staff to meet facility needs and allow for vacations and time off according to company policies

• Select team members and ensure they receive required training. Hold regular one-on-one development meetings to support their professional growth and career advancement. Monitor training needs for the team and individuals, and coordinate training with training team resources as needed

• Provide effective daily communication to align all team members on goals. Share any issues that affect the facility or the overall organization

• Partner with the site Associate Manager(s) and Collision Manager to scale and grow shop production to meet company targets, and work collaboratively with key partners. Perform other duties as assigned by the Collision Manager to support the business

What You’ll Bring

• 0-1+ years of experience leading a collision center, refurbishment center, service center, or similar operation

• 5-10+ years of collision technical (refurb, service, etc) experience or aptitude preferred

• Ability to meet deadlines and be accountable for quality and quantity. Able to manage multiple tasks with competing priorities, set and achieve goals, lead group root-cause problem-solving, and develop quick countermeasures

• Able to interact effectively with customers as needed

• Excellent interpersonal and communication skills

• Experience with Microsoft Office and understanding of repair estimates SV’s

• Valid driver's license preferred