Service Supervisor, Mobile

What to Expect

Tesla’s Mobile Service Supervisors are the leaders of our remote mobile service team. In this role, you
will be responsible for leading an engaged team of technicians while delivering an impeccable service
experience through driving excellent results and delivering operational efficiency.
To succeed at Tesla, you must be energetic, highly organised, and work smart as well as have a passion
for true leadership and the Tesla brand.

What You’ll Do

• Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate EHS and service procedures and inventories. Manage the smooth flow of work through our mobile operation.
• Serve as the process leader for mobile activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service organisation.
• Lead, coach and develop a highly engaged team of technicians.
• Partner with in-country Mobile Service Manager and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs.
• Fleet ownership ensuring full vehicle compliance in all areas including but not limited to MOT’s,
• Vehicle inspections, tyre wear.
• Provide effective daily communication to keep all team members working toward the same goals.
• Perform other duties as assigned by the in-country Mobile Service Manager

What You’ll Bring

• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened
• Ability and desire to lead and motivate a team
• Possess the ability to build trust with your team and your Manager
• Must have and continue to maintain a valid driving license and safe driving record
• Must be willing to travel and work within managed area