Operations Client Service, AVP at State Street

Who we are looking for

This is an AVP position in a custody-only client service team. Ideal candidate will have a solid custody background as well as some knowledge of full-service functionality. Must be able to articulate issues and resolutions succinctly and efficiently with client. Candidate must be able to communicate effectively with offshore partners and provide training and expertise as needed.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Assistant Vice President you will:

• Receive & assess client and internal inquiries
• Monitors/manages resolution (accuracy, timeliness, completeness) with internal teams
• Works with client to drive improvements, e.g. STP rate
• Source and prepare all data and inputs required for client and custom reporting, internal reporting, create client KPI, publish reports
• Host/Attend regular client calls (service / project reviews, service remediation plans), and/or client board meetings as requested
• Provides overall project management for client related initiatives. Acts as a liaison between business units to ensure successful implementation. Manages internal and client expectations.
• Perform customized operational activities, with a focus on digitizing or standardizing operational activities for alignment with product or process organization

What we value

These skills will help you succeed in this role

• Problem solving
• Ability to Communicate Effectively
• Able to build relationships with internal teams
• Focus on the client

Education & Preferred Qualifications

• Experience with SMAC/GSMAC functionality
• Experience with cash and share reconciliation
• Prior experience communicating with clients
• 3+ years in officer or AVP role

Salary Range:

$80,000 - $140,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.