Stategic Key Account Management (Shopee)

We have many roles of Strategic Key Account Management:

Responsibilities

• Relationship management
• Act as the main point of contact for key clients, build strong, long-term relationships, and ensure client satisfaction
• Strategic planning
• Develop and implement tailored account strategies that align with both strategic sellers goals and Shopee focus to drive growth
• Performance analysis
• Analyze data to identify trends, measure performance, and present business reviews to showcase achievements and future opportunities with sellers
• Problem-solving
• Address and resolve sellers issues, complaints and challenges to ensure smooth relationship
• Key account management for social sellers on Shopee's platform
• Ensure the growth of sellers under management both in term of transaction volume and social program participations
• Ability to foster relationship and pitch key social programs to sellers over the phone and in-person
• Ability to manage large volume of phone calls for key account management follow-ups and sales pitch
• Educate sellers on the details and benefits of the core Shopee’s platform program and Shopee’s social commerce program
• Educate sellers on the key tools and strategies of social media including posting, boosting and monitoring traffic on social media
• Build long-term relationship and foster trust with sellers under management
• Negotiate deals with sellers within the parameters of the program that Shopee have determined

Requirements

• Bachelor or Master Degree.
• 2-3 years of experiences in Key Account Management, Business Development and Sales
• Strong interests in e-commerce and social media
• Prior experiences in social media related role would be a plus
• Ability to adapt and thrive in fast-pace dynamic environment
• Logical thinking and strong problem solving skills
• Good command of English and Thai
• Experience in Key Account Management, Merchandiser, Offline Business, Business Development would be a plus
• Logical thinking and strong problem solving skills
• Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person