Relationship Management - Business Development, ShopeeFood (Jakarta Selatan)

Responsibilities

• Manage and develop strong relationships with a portfolio of SMB merchants on the Shopee Food platform.
• Drive merchant growth by identifying opportunities to increase sales performance, order volume, and overall platform engagement.
• Analyze merchant performance metrics such as GMV, order growth, conversion rates, and campaign participation to provide actionable business insights.
• Recommend and implement strategic promotional activities and marketing campaigns to enhance merchant visibility and sales.
• Act as a trusted business advisor to merchants by providing data-driven recommendations related to pricing, menu optimization, promotions, and operational improvements.
• Collaborate with cross-functional teams including marketing, operations, and campaign teams to execute growth initiatives.
• Monitor merchant performance regularly and provide structured performance reports and improvement plans.
• Ensure merchants comply with platform policies, operational standards, and service quality requirements.
• Proactively identify new business opportunities and growth strategies within the assigned merchant portfolio.

Requirements

• Bachelor’s degree in any major.
• 1–3 years of experience in Sales and Account Management.
• Target-oriented.
• Good communication skills.
• Proficient in using Excel.
• Experience working in a dynamic environment.
• Experience or interest in food delivery and e-commerce business.
• Able to work well in a team.