Retention Lead (Mandarin Speaker) - SPX Express (Jakarta)

Responsibilities

• Lead a team of up to 10 Account Executives in monitoring sellers' experience, performance and growth with Shopee Express in each region
• Monitor team members' performance against KPI, and suggest KPI adjustment if needed
• Able to identify and resolve seller issues related to system, orders, and operations
• Assess individual performance through observation and measurement, and suggest corrective actions as needed
• Assess current team processes and procedures, identify opportunities for improvement, and implement them
• Coach, mentor, and provide feedback to team members
• Foster a competitive yet collaborative team environment

Requirements

• Bachelor's degree, preferably from 3PL/Logistics background
• Proficiency in Mandarin is a must
• 3+ years of experience in Account Management or Seller Management in logistics companies
• Strong oral and written communication skills
• Proven ability to lead a team in achieving KPI
• Excellent leadership skills
• Results-oriented with strong analytical skills
• Able to work under pressure in a fast paced company
• Dependable with high sense of ownership
• Deep understanding of CRM systems and best practices
• Proficient in Microsoft Office