职位介绍
The Product & Regulatory Operations org is a vital part of Meta's commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across Meta and Global Operations in close partnership with product/eng, legal, and cross-functional stakeholders. The Legal & Compliance team ensures Meta's compliance and facilitates readiness for key legal and regulatory requirements. These critical obligations impact financial matters, the developer ecosystem, intellectual property, privacy matters, and global emerging regulations. This group creates processes to mitigate risks through increasingly efficient, scalable operations and use of modern technology. As a Program Manager within our Legal & Compliance team, you will work with the workflow owner(s) to help set goals and priorities for core operational workflows, measuring the health and effectiveness of enforcement and legal/regulatory notice and takedown regimes, as well as taking ownership of core work responsibilities. You will contribute advice on the strategy for key program investments to increase efficiency and improve operational processes and maturity. You will help address new and emerging risks, and be responsible for critical legal request responses in a timely manner to mitigate regulatory risk.
Program Manager, Scaled Regulatory Operations Responsibilities
Own workflow(s) and set goals and execute strategy for a core legal & compliance operational workflow(s), measuring effectiveness via metrics, tracking resourcing and capacity, and monitoring the overall health of the workflow
Contribute in building out and strengthening operational processes and systems to deliver on efficient resolution, innovative risk mitigation, and operational health
Project manage opportunities and identify challenges before they arise, predict roadblocks, strengthen cross-functional relationships, and support execution on plans, in collaboration with workflow owners/team members
Work with workflow owners and team members on strategies for executing, measuring progress, and sharing results that enable the team to identify efficiency gains and improvements, while developing and partnering on upstream product-driven solutions at scale
Ensure team members and/or stakeholder accountability when operational readiness milestones are at risk, while fostering professional, respectful relationships during high-stakes situations
Support in driving effective, concise, and persuasive program communications, including root cause analysis, escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups
Understand Meta's strategic, legal, and compliance position and deliver outcomes that are aligned with our mission and recognized as strong within the industry
Minimum Qualifications:
10+ years of relevant experience working in consulting, strategy, operations, or equivalent program management experience or educational degree in project management, law, business, or operations - with particular focus on legal & compliance
Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions
Experience in the Legal, Public Policy, or Regulatory space (including operations, litigation, audit, control/safeguard management, etc.)
Experience in handling complex and high-risk cases/escalations
Proven time-management and organizational skills
Experience working, partnering, and communicating with teams to develop and improve operational systems and tools
Experience driving collaboration of cross-functional teams, coordinating and communicating effectively, including during high risk and urgent situations
Experience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear priorities
Experience in managing risk and setting priorities
Preferred Qualifications:
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Familiarity with global regulatory frameworks such as GDPR, DSA, or similar data protection and platform regulation regimes
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience working in a fast-changing regulatory environment requiring rapid operational adaptation and stakeholder alignment
Experience building or improving process automation and tooling to support compliance operations at scale
Experience working on data protection, content moderation, or platform accountability compliance programs at a technology company
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and Whats App further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity:
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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