职位介绍
The Client Solutions Manager for the Japan Entertainment & Pro Serve team is a strategic, customer-focused partner who drives solutions for our clients. This role offers the opportunity to build and manage key client relationships, develop expertise in our platform and products, and deepen skills in media planning, strategy, and measurement. With an understanding of both online and traditional media, you will collaborate with the sales team to develop industry-specific relationships, negotiate and optimize complex opportunities, and leverage data and analytics to deliver consultative solutions. The Client Solutions Manager focuses on driving revenue, enhancing advertiser education, and ensuring client satisfaction. Success in this role requires consultative sales and analytical skills, a commitment to client service, and the ability to prioritize competing work based on impact, deadlines, and stakeholder needs. This position supports Japan's entertainment industry clients, including gaming companies and publishers, and works closely with APAC and global cross-functional teams.
Client Solutions Manager, Entertainment & Pro Serve Responsibilities
In partnership with a Client Partner, analyze client situations and devise integrated marketing and advertising strategies that optimally incorporate Meta solutions to maximize client value
Use data, insights, and market intelligence to identify opportunities and guide the strategy and implementation of Meta solutions
Serve as an external product consultant, educating clients and agencies on product solutions and driving product adoption
Drive product innovation internally with cross-functional partners based on market trends and emerging client needs
Plan media and creative structures, oversee campaign implementation, and ensure delivery against client business objectives
Outline and oversee measurement schemes, tracking, and results delivery to study the effectiveness of Meta solutions
Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
Collaborate with Client Partner to meet sales and yield goals for your assigned book of business
Manage complex external and internal work streams, optimizing clients' advertising operations to meet business objectives
Oversee internal account operations, including troubleshooting, monitoring policy compliance, and managing accounts and financial details
Build and manage relationships with both C-Suite and front-line stakeholders in clients and agencies
Collaborate closely with internal cross-functional teams and cross-region counterparts
Partner with APAC and global teams, including regional and cross-market stakeholders, to share best practices and scale solutions for Japan's entertainment clients
Minimum Qualifications:
6+ years of experience in performance marketing, digital marketing, and/or account management roles
Native-level fluency in Japanese and business-level or above proficiency in English, as the role requires direct engagement with Japan-based entertainment clients and collaboration with global English-speaking teams
Understanding of online advertising and commercial business objectives
Experience in ad tech/online marketing technologies and understanding of how to implement them for an effective and efficient marketing strategy
Critical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the skills to arrive at solutions in a structured manner and the experience of communicating this clearly and effectively
Demonstrated skills to develop and manage cross-functional partnerships as well as client relationships in a complex and rapidly evolving environment
Experience working with globally distributed, cross-regional teams
Preferred Qualifications:
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Proven success in a highly dynamic, rapidly changing environment
Experience working with Japan's entertainment industry (gaming, publishing, anime/manga, music, film or other IP-driven businesses), either client-side or agency-side
Experience with digital advertising (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM, measurement fundamentals); mobile gaming or app monetization ecosystem experience a plus
Enterprise solution selling experience
Experience with data visualization or analysis tools and relational databases such as Tableau, SQL
Proficiency in Chinese (Mandarin) is a plus for collaborating with Greater China-based teams and stakeholders
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Experience as a Meta user and familiarity with Meta's ad solutions is preferred
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
BA/BS degree in a technical or marketing field
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and Whats App further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity:
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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