Product Support Engineer 3

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Regional Product Support Engineer at Lam, you’re the backbone of technicalsupport for field engineers, technicians, and product support personnel in theregion. Your expertise is crucial in diagnosing, troubleshooting, repairing, anddebugging complex electro-mechanical equipment, computer systems, software,or networked and wireless systems. Your swift action in responding to situations iscritical in resolving issues and ensuring satisfaction of Lam's valued customers.

What you’ll do

• Provides support to customer/users where the product is highly technical orsophisticated in nature.
• Develops customer confidence through credible recommendations and anunderstanding of the customer’s perspective to support sales, service andrevenue.
• Participates in Lam’s worldwide technical community and actively sharesknowledge and takes a leadership position to enhance worldwide learning andits application.
• Acts as technical mentor for field and account engineers and may design orconduct training sessions.
• Actively participate in platform field escalations, emphasizing in Lam platformson Etch, Deposition and Clean products.
• Acquire and apply engineering theories, methods and research techniques inthe investigation, troubleshooting, and resolution of technical problems
• Conduct and design well defined experiments and tests pertaining to thedevelopment of new methods, processes, hardware, standards, modification ofcurrent material, components, software, or process specifications and theresolution to complex technical problems Responsibility includes institutingand owning corrective actions and following through to assure proper release and hand off of solutions to Technical Services and Field Process/Field Serviceorganizations
• Highly quantitative, and ability to articulate plan including findings, data collected and progress to Lam’s customers on a regular basis
• Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Who we’re looking for

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• Experience working in the semiconductor industry
• Strong programing knowledge on C++ and Python ·
• Strong oral and written communication & presentation skills
• Ability to travel up to 30% globally
• Prior working knowledge of Statistics Process Control (SPC), Design of Experiments (DOE), Failure Mode and Effects Analysis (FMEA), Root Cause Analysis (RCCA), 8D & 5 Why Problem Solving

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.