Platform Engineer Support-L1

We are looking for a L1 System Administrator/ Help Desk Support Specialist with good knowledge and ability to communicate effectively understanding complex problems and explain their solution. The position is well-suited for an organized individual who can meet deadlines, follow written procedures, and collaborate for improvements.
The System Administrator/ Help Desk team provides enterprise-level assistance to our internal Redhat Linux and Mac OSX user community, mainly executive teams and developers. In this role you will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, you will be a person our users will trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities:

Take ownership of internal user issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues including account setup and network configuration
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Qualifications, Skills & Attributes

BS degree in Information Technology, Computer Science, or relevant field / or apprenticeship in IT or in another technical discipline combined with professional experience
3+ years of experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
1+ year of experience with Linux, Mac OSX, Microsoft Windows, VMware environments as well as basic networking skills
Experience in Omnissa VMWare and AWS administration and support as a plus
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Additional certification in Linux, Mac, Microsoft Windows, Jamf, or similar technologies is a plus