Senior Associate I - Intermediaries

Position Overview:

We are seeking a detail-oriented Specialist to deliver exceptional service to our institutional and retail clients, while ensuring regulatory compliance and operational excellence. This role combines day-to-day operations with developing and improving systems of accounts managed by Introducing Brokers and Financial Advisors. The successful candidate will serve as a key liaison between clients and internal teams, managing complex inquiries across multiple communication channels while maintaining the highest standards of accuracy and compliance. This position offers the opportunity to contribute to process improvements and play a vital role in enhancing the overall client experience.

Key Responsibilities:

Deliver professional client support institutional and retail clients through multiple channels, including email, ticketing systems, and dedicated mailboxes.
Respond to client inquiries regarding tax documentation requirements.
Liaise effectively with clients, sales representatives, and cross-functional internal teams to resolve various tax and account-related issues.
Review, validate, and process tax documentation, including but not limited to W-8/W-9 forms and certificates of residence.
Validate documentation for various account maintenance activities with emphasis on European tax regulations.
Perform Anti-Money Laundering (AML) and Know Your Customer (KYC) verification checks by cross-referencing internal systems and external databases.
Identify and escalate potential compliance risks or documentation discrepancies.
Contribute to process improvement initiatives to enhance operational efficiency and client experience.

Qualification & Skills:

Degree or equivalent level qualification in Finance, Engineering or similar field.
Industry qualifications ICA, FINRA or similar.
Have worked with/for Introducing Brokers and/or Financial Advisors.
Strong attention to detail and analytical skills.
Excellent written and verbal communication abilities.
Ability to manage multiple priorities in a fast-paced environment.
Client service orientation with a problem-solving mindset.
Proficiency with ticketing systems and Microsoft Office applications.

What We Offer:

• Hybrid working model (4 days in office). Office location
• North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
  Competitive compensation packages including private healthcare, pension, life insurance, income protection, discretionary annual bonus.

Global Employee Assistance Program:

Cycle to work scheme & Tax Saver commute scheme
Free lunch for all employees working from the office of a value up to 14.50 euro per day.

Ready to Apply?
If you’re eager to build a career in fintech, enjoy working with international clients, and thrive in a performance-driven culture, we’d love to hear from you. Apply now and grow with Interactive Brokers.