SUPPORT ENGINEER

 Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling
 Perform advanced troubleshooting using logs and traces
 Conduct root cause analysis and implement fixes
 Troubleshoot calling audio video and connectivity issues
 Work with cross functional teams
 Team Usage Reporting
 Analyze SIP RTP ICE protocols

 Microsoft Teams architecture and Licensing knowledge
 VoIP protocols including SIP and RTP,
 Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages
 Networking fundamentals such as TCP IP DNS QoS
 Log analysis and troubleshooting tools
 CQD-strong knowledge on troubleshooting call quality issues.
 Hands on experience on Teams features- Auto attendant and Call queue.
 Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies
 Overview of Entra and Exchange

Education: Master Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology

Preferred skills: Technology->Cloud Platform->Modern Workplace Transformation Services->Microsoft Teams,Foundational->Product Engineering->Product Support->L2,Domain->Telecom->PSTN SS7 Protocols,Foundational->Information Security->Information Forensics->TCP Flow