Process Specialist

• SLA Compliance
• Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
• Process Compliance
• Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
• Customer Interaction
• Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user.
• Knowledge Management
• Assist in the creation and delivery of procedural content
• Process Reengineering
• Participate in the ideation process and produce the documentation and trains the team on the reengineered process IN ORDER TO meet client and internal commitments on a continuous basis
• Participates in special projects and performs other related activities as assigned.
• Provides internal client support by responding to daily written and verbal inquiries about functionality of various Institutional systems applications.
• From 401K domain from US location
• Willing to work in US shifts
• Good knowledge of Demographic data, Eligibility, Loans, Withdrawals, etc.
• Excellent analytical and problem-solving skills.
• Proficiency with Microsoft Office Products.
• Ability to concurrently manage multiple tasks and/or projects.
• Proven ability to work in a team environment and to meet or beat deadlines.

Education: Post Graduate Programme

Preferred skills: Insurance->US Retirement with 401(K)-Vangaurd