Quality Specialist (Finance and Accounting)

Are you ready to make an impact? Join Infosys BPM as a Quality Specialist (Financial and Accounting) and jumpstart your career!

Key Responsibilities:

Execute Transaction and call monitoring in line with agreed service quality plan.

Provide coaching and feedback to agents.

Perform RCAs and report findings to Operations to develop actions for mitigation.

Identify Training needs and work collaboratively.

Participate in calibration sessions to bring about consistency in evaluation.

Process transactions/take calls to remain hands on process domain.

Perform process audits to ensure compliance to SOPs.

Share audit outcomes during pre and post shift team huddles.

Key Requirements:

Bachelor's degree graduate, any field.

2-3 years of prior work experience.

Ability to work collaboratively and effectively in remote environments.

Eye for details – Analytical Ability.

Collaborative partnership with other teams to bring about synergies.

Why Infosys:

Quarterly performance bonus.

Outstanding career development opportunities and fast track career progression.

Enjoy a fair work-life balance.

HMO and Life Insurance for employee and 2 dependents for free.

24 Leaves annually.

Inside the Central Business District area.

Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.

“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #Ka Infoscion #Great Place ToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #Life AtINFYBPMPhilippines”

Education: Other graduate degree

Preferred skills: Domain(IBPO)->Finance & Accounting->Account Services-Record to Report-Special Accounting-All