Accountant (Helpdesk) with German

As a Process Delivery Specialist in Service Operations, you will ensure day-to-day service delivery runs smoothly and complies with operational metrics and quality standards. You will collaborate with the operations team to implement process improvements, ensuring consistent and efficient service delivery.

Your primary responsibilities will include:

• PTP query handling via email and phone in German and in English
• Contact with Suppliers, Client employees to expedite queries handling
• Deliver Day-to-Day Service: Ensure smooth service delivery, meeting operational metrics and quality standards by performing tasks according to established processes and procedures
• Communicate with External Customers: Effectively communicate with external parties, addressing their needs and concerns in a timely and professional manner
• Implement Process Improvements: Collaborate with the operations team to identify areas for improvement and implement changes that enhance service delivery efficiency and consistency
• Support Transformation Initiatives: Contribute to transformation initiatives under the guidance of senior team members, focusing on continuous improvement and service excellence.