Guest Services Supervisor

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food and Beverage Supervisor, you’re not just overseeing the seamless execution of daily banquet operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Here's what you'll do during a typical day:

• Oversee guest services operations:

Supervise day-to-day operations of all guest services functions, including restaurant, bar and front office operations to ensure a seamless guest experience

• Monitor and elevate service:

Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience

• Manage department administration:

Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness

• Inspire and develop the team:

Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment