Spa Therapist

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Therapist, you’re not just ensuring a clean and relaxing spa environment – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As the Therapist, you will be responsible for performing the following tasks to the highest standards:

• Adhere to the customer-first purpose and promptly attend to customers’ needs.
• Communicate well with guests and colleagues.
• Be a positive influence, responsible and proactive in solving problems.
• Flexible and responsive to changes in work requirements.
• Be a good team player, helping team members achieve team goals.
• Advise on departmental operating procedures and improvement of environmental facilities, etc.
• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
• Greet all guests with a warm, friendly and sincere smile.
• Communicate with guests to understand their feedback and provide professional service to them.
• Able to understand guests’ requests and communicate with superiors promptly.
• Adhere to Hilton service standards and service quality reviews.
• Assist in department training for new employees.
• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
• Maintain a high level of cleanliness in the work area.
• Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory.
• Receive products when they arrive.
• Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
• Maximize the use of massage rooms, cleaning the rooms and used towels after each massage.
• Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation.
• Perform any other reasonable duties as assigned.