Housekeeping Coordinator - (Pre-Opening) Waldorf Astoria Kuala Lumpur

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for providing administrative support to the Housekeeping Department, handling various clerical tasks, maintaining records, and assisting in ensuring the smooth operation of the department. As a Housekeeping Coordinator, you’re not just supporting efficient housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Minimum 2 years in a housekeeping role within a hospitality environment.
• Strong attention to detail, multitasking ability, and excellent customer service.
• Effective verbal and written communication; able to handle guest inquiries and complaints professionally.
• Works well with other departments and staff members.
• Familiarity with property management systems (PMS) and basic computer applications.
• Able to work under pressure and meet deadlines.
• Available to work varied shifts, including nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• To be responsible for the safe keeping of all keys held in the Housekeeping Office and the records of keys issuing.
• To answer and record all telephone calls to ensure the messages are passed on to the related department or section for action.
• To prepare the weekly requisitions for guestroom amenities and cleaning supplies from the store rooms.
• To receive, record and handle Lost & Found items.
• To prepare and issue VIP room amenities.
• To update and maintain all relevant Housekeeping files and records.
• To update the room status periodically in the computer.
• To control the entire paging system for all Housekeeping team member.
• To forward all received information from Front Office with regards to guests, such as arrivals etc.
• To keep record of Housekeeping equipment writes off and forward to Finance.
• To issue vouchers for Loss and Breakage of articles and initiate replacement.
• To record items on Loan and update on daily basis, initiate a monthly inventory of the same.
• To communicate with Engineering and the GS Technicians daily works orders and follow up on outstanding work.
• To arrange Baby Sitting Service for guests.
• To maintain a supply of first aid items.
• To perform any other duties this may be assigned to him / her.