职位介绍
Job Summary
To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
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To adhere to quality standards, regulatory requirements and company policies.
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To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
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To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
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To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
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To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
Skill Requirements
Other Requirements
福利待遇
•Learning Budget
必备技能
Technical support
Root cause analysis
Incident management
Knowledge base management
Coaching
关于HCL Technologies
India
总部位置