Administrator (Support & Operations)

Job Summary

To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.

2. To provide support for on call escalations and doing root cause analysis of given issue.

3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.

4. To independently resolve tickets within agreed SLA of ticket volume and time.

5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Skill Requirements

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Other Requirements

JD for Data Transport

As Data Transport Infrastructure Operations Lead Engineer you will

• Provide leadership and technical expertise for Managed File Transfer Application Services for the State Street Corporation.

• Manage and train Operational personnel

• Effectively participate and lead ITIL processes including Incident, Problem, Change, Capacity management

• Work with the engineering team on continuous service improvement focusing on automation and service standardization.

• Initiate and manage vulnerability remediation, patching, upgrades, and hardware life cycle to ensure we remain current with technology solutions and meet client needs.

These skills will help you succeed in this role

• Experience with Managed File Transfer products. Self-developed platform or vendor MFT products from Axway- Secure Transport, Premier- Spazio/MFX, IBM-Connect Direct

• Experience with Linux/Windows Operating systems

• Experience with troubleshooting on file transfer tools/protocols.

• Experience with scripting and orchestration

• Puppet / Ansible / Python / Shell

· Ability to multitask, manage high-priority initiatives and coordinate the activities with Service Delivery and Engineering teams to completion.

The position requires effective communication and technical skills with a willingness to learn and implement best-in-class tools and strategies. Support round the clock