Track Manager (Support & Operations)

Job Summary

Seeking a highly skilled and experienced System Administrator at Level 3 to lead our advanced system administration efforts. The ideal candidate will play a critical role in designing, implementing, and optimizing our Windows based infrastructure, should possess excellent problem-solving skills, and the ability to mentor junior team members.

Key Responsibilities

• Lead the design, implementation, and maintenance of complex Windows-based systems, including servers, clusters, and virtualized environments.
• Provide expert-level technical support for escalated incidents and complex service requests, collaborating closely with Level 1 and Level 2 teams.
• Analyze and resolve critical system and application issues, ensuring high availability and performance of the windows infrastructure

Skill Requirements

• Architect and manage Active Directory and related services, including integration with other enterprise systems.
• Develop and implement best practices, ensuring the integrity and confidentiality of the Windows environment.
• Collaborate with cross-functional teams to plan and execute system upgrades, migrations, and patch management.

Other Requirements

• Bachelor’s degree in information technology, Computer Science, or related field • Minimum of 8 years of experience as Windows System Administrator at Level 2 or Level 3.
• In-depth expertise in Windows Server operating system (e.g., 2016, 2019, 2022) and Windows desktop operating system (e.g., Windows 10) • System Center Configuration Manager (SCCM) 2012 – 1602 experience
• Build, Deployment, Patching, Asset management experience.
• Extensive knowledge of Active Directory design, implementation, and management, including Group Policy, DNS, DHCP and other Windows infrastructure services • Strong scripting skills with languages like PowerShell for automation and task execution.
• Proficiency in virtualization technologies such as VMware or Hyper-V.