Track Lead - IT Operations Management, RESTful API, Angular

Job Summary

Job Description: -

A Service Now Architect is responsible for defining, designing, and governing the enterprise Service Now platform architecture, ensuring scalable, secure, and business-aligned solutions across modules like ITSM, ITOM, HRSD, Sec Ops, and CSM.

Key Responsibilities

Key Responsibilities 🔹 1. Architecture & Strategy Define and own the Service Now platform architecture and roadmap aligned with business goals Architect end-to-end solutions ensuring scalability, performance, and maintainability Establish standards, governance, and best practices across the platform 🔹 2. Solution Design & Delivery Lead design and implementation across modules (ITSM, ITOM, HRSD, Sec Ops, etc.) Translate business requirements into technical solutions and architecture designs Ensure integration with enterprise systems (APIs, workflows, external tools 🔹 3. Stakeholder Engagement Act as a trusted advisor to business and IT leaders Conduct workshops, solution de

Skill Requirements

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Other Requirements

🔹 3. Stakeholder Engagement

Act as a trusted advisor to business and IT leaders

Conduct workshops, solution demos, and architecture reviews

Support pre-sales activities (solutioning, estimation, proposals)

🔹 4. Technical Leadership

Provide technical oversight to development teams and multiple workstreams

Mentor developers, architects, and engineers

Lead design authority / governance boards for solution approvals

🔹 5.

Platform Governance & Innovation:

Define platform guardrails, security, and compliance standards

Drive platform maturity, upgrades, and innovation adoption

Monitor performance, optimize workflows, and ensure reusability