Senior Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

The PCaaS Onsite Engineer provides hands-on end-user computing support at client locations, covering device deployment, asset management, build/configuration, incident resolution, and vendor coordination to ensure reliable PCaaS service delivery.

Key Responsibilities

• Manage PC/laptop lifecycle activities including provisioning, deployment, refresh, decommissioning, and disposal.
• Maintain accurate asset records, track allocation/movement, and support audit/compliance requirements.
• Perform OS imaging, software installation, device configuration, and enrollment through tools such as Autopilot/MDM.
• Provide onsite support for hardware, software, and basic network issues while meeting SLA expectations.
• Coordinate with depot, remote support teams, and OEM vendors for rollouts, warranty support, repairs, and escalations.
• Manage incidents/service requests in ITSM tools, document resolutions, and identify recurring improvement opportunities.

Skill Requirements

• Experience in desktop/laptop support, Windows OS, imaging, and hardware troubleshooting.
• Working knowledge of ITSM, CMDB/asset management, MDM/Intune, Autopilot, and basic networking.
• Strong communication, stakeholder coordination, documentation, and customer service skills.
• Ability to work independently onsite, manage priorities, and support enterprise/global delivery models.

Other Requirements

Depot Tech Engineer (DSS) (End-User Computing)\\r\\n Role Overview\\r\\n The PCaaS Onsite Engineer provides hands-on end-user computing support at client locations, covering device deployment, asset management, build/configuration, incident resolution, and vendor coordination to ensure reliable PCaaS service delivery.\\r\\n Key Roles & Responsibilities\\r\\n• Manage PC/laptop lifecycle activities including provisioning, deployment, refresh, decommissioning, and disposal.\\r\\n• Maintain accurate asset records, track allocation/movement, and support audit/compliance requirements.\\r\\n• Perform OS imaging, software installation, device configuration, and enrollment through tools such as Autopilot/MDM.\\r\\n• Provide onsite support for hardware, software, and basic network issues while meeting SLA expectations.\\r\\n• Coordinate with depot, remote support teams, and OEM vendors for rollouts, warranty support, repairs, and escalations.\\r\\n• Manage incidents/service requests in ITSM tools, document resolutions, and identify recurring improvement opportunities.\\r\\n Required Skills\\r\\n• Experience in desktop/laptop support, Windows OS, imaging, and hardware troubleshooting.\\r\\n• Working knowledge of ITSM, CMDB/asset management, MDM/Intune, Autopilot, and basic networking.\\r\\n• Strong communication, stakeholder coordination, documentation, and customer service skills.\\r\\n• Ability to work independently onsite, manage priorities, and support enterprise/global delivery models.\\r\\n