Customer Engineer, Google Cloud (English, Korean)

Responsibilities

• Help build solutions to customer needs using Google Cloud. Improve product feature offerings by providing customer feedback to internal cross-functional teams including Product Management and Engineering.
• Solve customers operational issues through problem-solving and technical troubleshooting, while working with internal teams to drive resolution. Help customers get answers to product questions.
• Organize and execute prototype workshops to prove out proposed architectures and develop document technical blockers for prioritization with engineering.
• Travel to customer sites, conferences, and other customer related events as needed.
• Collaborate with customers to drive adoption and guide them through the entire life cycle, develop solution architectures and road maps to achieve key milestones.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 1 year of experience with cloud native architecture and development methodologies in a customer-facing or support role.
• Experience with one or more programming languages.
• Experience in delivering technical presentations.
• Ability to communicate in English and Korean fluently as this is a customer-facing role that requires interactions with local stakeholders.

Preferred qualifications:

• 3 years of experience with cloud native architecture and development methodologies in a customer-facing or support role.
• Experience developing programs/scripts in Python, Java, C++, SQL and architecture, and developing software for distributed systems.
• Experience building or troubleshooting websites or web applications using web technologies (e.g., HTTPS, JavaScript, APIs, TCP/IP, DNS).
• Experience in the technology industry.
• Knowledge of public cloud platforms and technical concepts such as AI, Big Data, PaaS, SaaS, IaaS, and related industry topics.
• Ability to lead architecture discussions and influence decision makers around deployment topologies and performance.