Technical Success Account Manager, Google Cloud Consulting (Japanese, English)

Responsibilities

• Establish and lead technical governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via deep dives and workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly robust, scalable, and resilient workloads.
• Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.

Minimum qualifications:

• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing technical role.
• Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).
• Experience presenting to technical and executive stakeholders ( explaining technical concepts to non-technical audiences).
• Experience with core cloud computing concepts and enterprise architecture principles (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
• Ability to communicate in Japanese and English fluently as this is a customer facing role that requires communication with local Japanese customers.

Preferred qualifications:

• MBA or Master's degree in a Management, Technical, or Engineering field.
• 15 years of experience in technical project management or a customer-facing role.
• Experience collaborating with cross-functional teams (e.g., sales, Support, Product) to drive customer outcomes.
• Deep understanding of cloud computing concepts (Networking, Identity and Access Management (IAM), Compute, Storage) and operational frameworks (Information Technology Infrastructure Library (ITIL), Developer Operations (DevOps), Site Reliability Engineering (SRE)).
• Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.