General Mills
Customer Operations Specialist - Blue Buffalo
职能运营
级别中级
地点Wilton, CT, United States
方式现场办公
类型全职
发布65个月前
职位介绍
- About Blue Buffalo: Love them like family, feed them like family.” ® Everything at Blue Buffalo starts with this simple idea. We think of our dogs and cats as family members, so we believe their food should be natural and healthy. In fact, this was the sole reason for starting the Blue Buffalo Company. When the beloved Bishop family dog, Blue, faced a variety of health issues, Bill and his two sons set out to create a pet food that was made with only the highest quality natural ingredients—the kind of things a family member deserves. Ten years later we have, in many ways, accomplished what we set out to do—help our dogs and cats live happy, healthy lives. And we’re only getting started! Feeding healthy ingredients isn’t just a trend for us. It’s our history. Since we started in 2003, we’ve always used high-quality natural ingredients with real meat first. Never any corn, wheat or soy. And no poultry by-product meals. It’s been that way since day one for every product we’ve ever created. And it always will be. Mission: Our vision is to feed all pets the natural BLUE way as the undisputed leader in wholesome, natural pet food. OVERVIEW This role will assist the Customer Operations Leads in managing the day to day communication and cross-functional collaboration of various responsibilities across the Blue Buffalo organization to ensure alignment in customer strategy and execution. KEY ACCOUNTABILITIES
- Input item and pricing maintenance data within customer portals or required customer documents
- Provide 1World Sync data maintenance for customer new item setup and regular item maintenance
- Provide tracking and reporting for display programs in execution
- Assist the order management team with customer related PO and OS&D management issues
- Process sample requests
- Provide tracking and reporting for Blue Buff KPI's, new item launches and item transitions
- Partner with Customer Operations Leads to provide data for customer discussions, research customer compliance issues and supply chain opportunities
- Assist with data governance work order ticket requests and maintenance
- Support sales operations and field sales partners with day to day administrative requests
- Assist with the collection of accurate onboarding documentation of new customers
- Run ad hoc reports within Blue IQ MINIMUM QUALIFICATIONS
- Proficiency using Microsoft office applications including but not limited to MS Outlook, Word and Excel and SAP
- Strong verbal and written communication and ability to communicate at all levels
- Proactive, self-motivator, team player, works well with others
- Strong problem solving capabilities
- Cross-functional understanding and relationship building
- Detail oriented, analytical, and ability to function in high volume work environments
- Must be able to work in an environment with free-roaming companion pets PREFERRED QUALIFICATIONS
- Bachelor's degree or equivalent
- 5+ years of relevant work experience
- Experience working with large data sets preferred
- Pet enthusiast preferred COMPANY OVERVIEW
福利待遇
•401k
•带薪假期
•Learning Budget
必备技能
Operations management
Process improvement
Cross-functional coordination
关于General Mills
Wilton
总部位置