Channel Operations Manager

Role Overview:

The Channel Operations Manager is part of the EMEA Channel Operations team, reporting directly to the EMEA Channel Operations Director. The role covers a wide range of initiatives and will coordinate a team of Channel Operations Specialists.
He/She will ensure consistent business processes and proactively contribute to the improvement of the channel support activities

Responsibilities:

• Day-to-day management of the team, ensuring the achievement of internal and external customer satisfaction goals

• Manage the day-to-day workflow,s ensuring an effective distribution and delegation of work

• Ability to monitor and analyze channel requests to give precise feedback to senior management.

• Manage the day-to-day execution of Channel incentives, ensure accurate and real-time data tracking and reporting to internal stakeholders

• Identify challenges and proactively suggest improvement to existing processes with the goal to deliver best in class Operational support

Required Skills & Experience:

• 5+ years of experience in channel operations or sales operations in a cybersecurity or IT vendor environment.

• Strong organizational and time-management skills

• Proven experience and demonstrable skills in team management.

• Problem solving and decision making skills

• Ability to communicate both verbally and in written forms with both internal team and channel customers.

• A strong work ethic, with a team player mentality

• Experience working with Salesforce, Channel management tools (such as PRMs), Tableau and Excel

• Fluent English