Senior Service Specialist – Compensation & Expense Services

This job posting is anticipated to remain open for 30 days, from 02-Sep-2026. The posting may close early due to the volume of applicants.

Help Our Financial Advisors Understand and Maximize Their Success

As a Branch Compensation Support Specialist, you'll serve as a trusted resource for branch associates, helping them understand the key components of their compensation and financial performance. Through phone and written support, you'll provide guidance on topics such as commissions, profitability, bonuses, payroll, expenses, and compensation-related processes.

This role is ideal for a service-minded professional who enjoys solving complex problems, building relationships, and delivering exceptional support. You'll partner directly with branch teams across the firm, using your expertise to provide clear answers, identify solutions, and help associates navigate important financial and compensation questions with confidence.

What You Will Do:

• Responsible as a phone service representative, spending a great deal of time answering phone calls
• Answer incoming requests related to branch expenses to include Financial Advisor compensation
• Working independently with branch associates to solve problems
• Work in partnership with team members to provide support as needed
• Provide branch associates with information, friendly support and reliable solutions
• Respond to branch associates while meeting call- quality and efficiency expectations.
• Understand industry laws and regulations
• Participate in monthly department meetings and periodic training session
• Exhibits mastery of knowledge of all topics supported by the department to research questions which are detailed and complex.
• May represent department in projects and stakeholder roles and works collaboratively with other areas.
• Assists leader in managing workflow and can act in a leadership capacity in the absence of a leader
• Acts as a mentor/coach through assist line, escalations and/or department training as needed

Current Internal home-based associates please note: Even as a campus-based posted role you are eligible to apply and, if selected, you may retain your home-based status. However future business or regulatory needs may require on-site work and some roles may carry a preference for campus-based presence.

• 3+ years of customer service experience, with a proven ability to deliver exceptional support and build strong relationships.
• Knowledge of budgeting, finance, accounting, or compensation-related processes; bachelor's degree in Business or a related field preferred (or equivalent experience).
• Strong organizational, workflow management, and time management skills with the ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Strong verbal and written communication skills, including the ability to explain complex information clearly and effectively.
• Demonstrated problem-solving, analytical, and research skills with the ability to identify solutions and resolve issues independently.
• Ability to coach, mentor, and collaborate with others while contributing to a positive, team-oriented culture.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.