Senior Business Systems Analyst

This job posting is anticipated to remain open for 30 days, from 25-Sep-2026. The posting may close early due to the volume of applicants.

Opportunity Overview
The Senior Business Systems Analyst serves as a strategic partner across Operations, Product, Technology, Compliance, Service, and external vendors to optimize business processes, systems, and data capabilities supporting Insurance Operations. This role leads complex cross-functional initiatives, translates business needs into scalable solutions, and drives operational improvements that enhance efficiency, mitigate risk, and support strategic objectives.
As a subject matter expert in annuity operations, the Senior Business Systems Analyst provides functional leadership for system implementations, process modernization efforts, vendor governance, and business transformation initiatives. Success in this role requires strong analytical and relationship management skills, deep industry expertise, and the ability to influence outcomes across diverse stakeholder groups without direct authority.

Key Responsibilities

• Partner with business and technology teams to identify, prioritize, and implement system enhancements, process improvements, and operational initiatives.
• Lead business analysis activities, including requirements gathering, process mapping, impact assessments, solution design, testing, and implementation support.
• Analyze business processes, systems, and data flows to identify opportunities for increased efficiency, improved controls, and enhanced customer and associate experiences.
• Serve as a subject matter expert for annuity operations processes, systems, workflows, and data.
• Support the successful onboarding and implementation of new products, services, and business capabilities.
• Develop and maintain business requirements, process documentation, use cases, data flows, test plans, and other project artifacts.
• Lead cross-functional initiatives involving system enhancements, integrations, and operational change management activities.
• Support governance, risk management, and control processes impacting Insurance Operations.
• Manage key vendor relationships, including performance monitoring, issue resolution, governance activities, and ongoing operational support.
• Facilitate stakeholder alignment and provide functional leadership for business-driven projects and strategic initiatives.
• Drive digital transformation and process modernization efforts that improve operational effectiveness and scalability.
• Support Shared Services initiatives and broader capability objectives across the organization.

Current Internal home-based associates please note: Even as a campus-based posted role you are eligible to apply and, if selected, you may retain your home-based status. However future business or regulatory needs may require on-site work and some roles may carry a preference for campus-based presence.Qualifications

• Five or more years of experience supporting, implementing, or improving business systems, operational processes, data solutions, or technology platforms.
• Advanced knowledge of the insurance industry with demonstrated annuity operations expertise.
• Experience leading business analysis efforts, including requirements documentation, process design, testing, and implementation support.
• Strong analytical, problem-solving, and critical thinking skills with the ability to evaluate complex business and technology impacts.
• Proven ability to lead initiatives, build consensus, and influence stakeholders across multiple functions without direct authority.
• Excellent communication, presentation, relationship management, and facilitation skills.
• Demonstrated success managing multiple priorities, projects, and deliverables in a dynamic environment.
• Experience working with enterprise applications, system integrations, data management, reporting, and business intelligence tools.
• Familiarity with Salesforce, Tableau, Power BI, CRM platforms, or other insurance technology solutions.
• Experience with vendor management, process improvement, workflow automation, and operational risk management.
• Life & Health Insurance License required or ability to obtain within a designated timeframe.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.