Senior Software Engineer

The Senior ServiceNow DevOps Engineer at DHL IT Services will oversee operational support and provide technical guidance to ensure high-quality deliverables. With a focus on ITSM and Service Portal, the ideal candidate will have over 5 years of experience and strong analytical skills. Join a dynamic team in shaping the technology backbone of a leading logistics company.

As a Senior ServiceNow DevOps Engineer at DHL IT Services, you will play a crucial role in overseeing operational support for various services. You will provide consultation and problem-solving expertise, ensuring high-quality deliverables while fostering positive relationships with stakeholders. The ideal candidate will have over 5 years of experience in Service Now, particularly in ITSM and Service Portal, and possess strong analytical and problem-solving skills.

Your IT Future, Delivered.

Senior Software Engineer

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #Great Place ToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about Service Now and as we are expending in India, we are looking for a Senior ServiceNow DevOps Engineer to join us. The Senior ServiceNow DevOps Engineer will oversee all critical operational support to all services under our scope. You will provide consultation, guidance, and problem-solving expertise concerning technical issues of infrastructure, design, methods, and tools while ensuring high-quality development deliverables.

#DHL #DHLITServices #Great Place # Together Unstoppable

What you would do:

• You will provide second/third level day-to-day operation support.
• Provide hands on expertise on development following our code standards.
• Participate in daily activities, prioritize tasks, and ensure adherence to projects lifecycle.
• Offer backline technical support for business applications, prepare technical reports, and plan implementations with minimal disruption.
• Foster positive working relationships with relevant internal and external DHL customers.
• Deliver reports and establish an escalation pathway for departmental management.
• Prepare and present verbal and written technical reports to specialists regarding system status.
• Oversee individual performance and offer technical guidance to team members as needed.
• Ensure that all established targets and Service Level Agreements are achieved and manage emergency incidents to resolution within the agreed timeframes.

Participate in mid- to large-scale projects providing support, consultancy, and guidance for PMs.

What you should have:

• Ideally, 5+ years of experience as a Service Now support or developer/consultant with a Service Now partner or customer
• Proven hands-on experience in the Service Now space, particularly in ITSM and Service Portal; knowledge of CSM, IRM, and HR modules is a plus.
• Deep knowledge of Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script
• Positive attitude, commitment to teamwork, and sensitivity to cultural differences.
• Strong analytical thinking and problem-solving skills with a drive to resolve issues.
• Ability to prioritize and multitask in a fast-paced, changing environment to meet goals and deadlines.
• Demonstrated customer focus and ability to work with minimal supervision in a dynamic setting.
• Capability to build and maintain effective working relationships with senior stakeholders across diverse IT and business landscapes.
• Familiarity with at least one project management methodology (e.g., Prince II practitioner) and experience working in or leading agile teams.
• Proficient in written and spoken English, with solid presentation skills for interactions with Manager/Director-level stakeholders in Business and IT Services.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.

Your IT Future, Delivered.

Senior Software Engineer

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Responsibilities:

• The candidate will provide second/third level day-to-day operation support.
• You will offer hands-on expertise on development following our code standards.
• The role involves participating in daily activities, prioritizing tasks, and ensuring adherence to project lifecycles.
• You will prepare and present verbal and written technical reports regarding system status.
• The candidate will oversee individual performance and offer technical guidance to team members as needed.

Skills:

• Service Now
• ITSM
• Service Portal
• Business Rules
• Client Scripts
• UI Policies
• UI Scripts
• UI Actions
• UI Pages
• Script
• Analytical Thinking
• Problem Solving
• Customer Focus
• Teamwork
• Presentation Skills
• Agile Methodology