Customer Success Associate

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them

What You’ll Do:

• Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.

• Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience

• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently

• Act as an advisor to customers to ensure they’re leveraging the solution effectively

• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates

• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Who You Are:

• Customer-minded, always trying to provide the most value possible

• Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.

• A strong communicator (written and verbal) with excellent attention to detail

• Experienced in independently negotiating contract ations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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