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Charles Schwab
Charles Schwab

Investment services and wealth management firm

Licensed Financial Services Representative at Charles Schwab

RoleCustomer Success
LevelMid Level
LocationPhoenix, Azerbaijan, United States
WorkOn-site
TypeFull-time
Posted1 day ago
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About the role

Pay range:

USD $28.37 - $32.45 / Hour

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Schwab's service team is at the heart of our firm's commitment to helping clients own their financial futures. In this exciting role, you'll give clients financial guidance while forming lasting relationships built on trust, respect, and reaching a common goal. You'll engage with, and be an advocate for, clients when answering inbound calls, taking ownership, and tackling complex issues to offer the best possible solution. You'll also have the ability to take charge of your own professional journey with our supportive, nurturing culture and diverse set of career opportunities. If you currently have your securities licenses, enjoy working in a team setting, and share our passion for serving clients - this role is for you.

We offer competitive pay and bonus package that includes:

  • Starting compensation for this location ranges from $59,000 - 67,500 depending on related experience, plus an annual bonus opportunity of 10% of your base pay and other eligible earnings.
  • Evening, overnight, and weekend shifts include up to 20% additional compensation, dependent on shift.

What you have

Successful candidates will have a growth mindset, a willingness to learn, and a passion for serving others. At Charles Schwab, we strive to make a difference in people's lives through our innovative solutions and world-class service.

Required Qualifications

  • Active FINRA Series 7 & 63 Licenses
  • Ability to work 8:00am - 4:30 pm Monday through Friday during Schwab's training program, on-site.
  • After training is complete, ability to work assigned shift to accommodate business needs to include evening, overnight, and weekend options.
  • Benefits of working evenings, overnight, and weekend shifts include increased compensation and remote work opportunities for qualifying shifts.
  • Your Talent Advisor will walk you through the training schedule, available shift groups, and the shift assignment process during the interview.
  • Flexibility to work any day, time, or shift to accommodate 24/7 contact center needs

Example shift groups:

  • Weekend Day Shift (Start between 5:30am-8:30am MST, includes 1-2 weekend days): Potential to work remote after training IF working both weekend days are assigned

  • Weekday Evening Shift (Start 10am-4pm MST, Monday-Friday): In office

  • Weekday Overnight Shift (Start 6:30pm MST, Monday-Thursday): Potential to work fully remote after training Preferred Qualifications

  • 1+ years of customer service experience

  • 1+ years of client relationship experience

  • Bachelor's degree or higher in Finance, Economics, or related field from accredited university

  • Ability to adapt to changes in the market and business

  • Robust communication, influencing and client engagement skills

  • Desire to be part of a supportive and collaborative team

  • Proficient in Client Relationship Management (CRM) platforms

  • Strong candidates will also have previous experience in Financ

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

Required skills

Client service

Financial services

Inbound call handling

Problem resolution

Relationship management

Communication

Securities licensing

Client advocacy

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About Charles Schwab

Charles Schwab

Charles Schwab Corporation is a major American multinational financial services company that provides brokerage, banking, and financial advisory services to individual and institutional clients.

10,001+

Employees

Westlake

Headquarters

$134B

Valuation

Reviews

10 reviews

4.2

10 reviews

Work-life balance

3.8

Compensation

4.2

Culture

4.5

Career

3.2

Management

4.0

75%

Recommend to a friend

Pros

Supportive and approachable management

Great work-life balance and flexibility

Excellent benefits and competitive pay

Cons

High pressure and demanding workload

Limited career advancement opportunities

Fast-paced environment causing stress

Salary Ranges

30 data points

L2

L6

L3

L4

L5

L2 · Customer Service L2

0 reports

$46,422

total per year

Base

$18,569

Stock

$23,211

Bonus

$4,642

$32,495

$60,349

Interview experience

7 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer rate

28%

Experience

Positive 14%

Neutral 58%

Negative 28%

Interview process

1

Phone Screen

2

Interview

3

Background Check

Common questions

Phone Interview

Recruiter Screening

Technical Assessment