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Charles Schwab
Charles Schwab

Investment services and wealth management firm

Advisor Support Associate at Charles Schwab

RoleCustomer Success
LevelEntry
LocationWestlake, TX, United States
WorkOn-site
TypeFull-time
Posted1 day ago
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About the role

Pay range:

USD $25.00 - $27.40 / Hour

Your opportunityThis position will start August 3rd, 2026

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

When you join Schwab as an Advisor Services Associate, you become part of a team that puts people first-our clients, our advisors, and each other. You'll support independent advisory firms with the tools and services they need to succeed. Whether or not you've worked in finance before, your ability to learn, solve problems, and build trust will set you up for success.

In Schwab Advisor Services, Registered Investment Advisors (RIAs) and their clients are at the center of everything we do. In this role, you will build trust and inspire confidence through exceptional service, one interaction at a time, while working in a fast-paced, dynamic service center environment. You'll engage in a mix of inbound and outbound calls, supporting advisors with essential account maintenance and helping them succeed in their day-to-day business. Through on-the-job training, you'll gain deep knowledge of financial services and learn how to discuss topics like new accounts, transaction status, money movement, and retirement services with clarity and confidence.

You'll navigate complex scenarios with resourcefulness, take ownership of outcomes, and adapt quickly as you grow. If you're looking for a place where learning is constant, your contributions matter, and your growth is supported, this may be the role for you.

What you have Required Qualifications:

  • Minimum 1 year of customer service or building professional relationships-whether through volunteer work, internships, school activities, or other meaningful experiences
  • Demonstrated ability to create positive experiences by listening actively, responding thoughtfully, and helping others resolve issues
  • Proven track recordof following through on tasks, meeting deadlines, and maintaining high standards of work quality
  • Ability to receive feedback, apply it to your performance, and grow through new challenges or changing expectations
  • Demonstrated ability to review situations, think through next steps, and find practical solutions utilizingavailable resources

Preferred Qualifications:

  • Bachelor's degree or equivalent work experience
  • Aptitude to learn new tools and concepts and apply them quickly
  • Demonstrated ability to use technology confidently and support others in adopting digital tools
  • Proven enthusiasm, professionalism, and strong work ethic while contributing to team goals
  • You'll have the opportunity to enroll in our self-study program for Series 7 & 63/66 licenses after your first 90 days.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

#campus

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

Required skills

Customer service

Advisor support

Phone support

Problem solving

Account maintenance

Communication

Relationship building

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About Charles Schwab

Charles Schwab

Charles Schwab Corporation is a major American multinational financial services company that provides brokerage, banking, and financial advisory services to individual and institutional clients.

10,001+

Employees

Westlake

Headquarters

$134B

Valuation

Reviews

10 reviews

4.2

10 reviews

Work-life balance

3.8

Compensation

4.2

Culture

4.5

Career

3.2

Management

4.0

75%

Recommend to a friend

Pros

Supportive and approachable management

Great work-life balance and flexibility

Excellent benefits and competitive pay

Cons

High pressure and demanding workload

Limited career advancement opportunities

Fast-paced environment causing stress

Salary Ranges

30 data points

L2

L6

L3

L4

L5

L2 · Customer Service L2

0 reports

$46,422

total per year

Base

$18,569

Stock

$23,211

Bonus

$4,642

$32,495

$60,349

Interview experience

7 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer rate

28%

Experience

Positive 14%

Neutral 58%

Negative 28%

Interview process

1

Phone Screen

2

Interview

3

Background Check

Common questions

Phone Interview

Recruiter Screening

Technical Assessment