ServiceNow Developer | 6 to 9 Years | Mumbai, Bangalore, Hyderabad

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

We are looking for an experienced Service Now Developer with 6**–12 years of experience** to design, build, and optimize enterprise Service Now solutions across **IT Service Management (ITSM)**and either **HR Service Delivery (HRSD)**or Customer Service Management (CSM).
You will work closely with product owners, process SMEs, and platform engineers to deliver scalable, secure, and upgrade‑safe implementations that drive measurable business outcomes across Capgemini engagements.

Your Profile

• Design and configure Service Now solutions by translating business and process requirements into maintainable platform configurations including tables, forms, UI policies, client and server scripts, and Flow Designer workflows, aligned with Service Now out‑of‑the‑box best practices.
• Implement and enhance ITSM modules such as Incident, Request, Change, Problem, CMDB, and SLAs, along with HRSD or CSM capabilities including case management, service catalogs, knowledge management, and portals.
• Develop, support, and optimize integrations using Integration Hub, Flow Designer, REST/SOAP APIs, OAuth/JWT authentication, MID Server, and event‑ or webhook‑based integration patterns.
• Contribute to platform engineering activities by extending the Service Now data model, developing custom applications when required, managing update sets, and ensuring upgrade‑safe development with a clean separation of configuration and customization
• Design and enhance user experiences through Service Portal, Employee Center, or CSM Portals, including widget development, theming, reusable components, and UX improvements for intuitive and consistent user journeys
• Collaborate effectively with product owners, business stakeholders, and cross‑functional technical teams to deliver high‑quality solutions aligned with Capgemini delivery standards
• Mandatory: Hands‑on Service Now development experience across ITSM with strong exposure to HRSD or CSM, solid JavaScript skills, experience with Flow Designer and Integration Hub, and a strong understanding of upgrade‑safe development practices. Service Now certifications are highly desirable

What you'll love about working here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group.
• You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com