Hardware ServiceNow Admin at CACI

Job Title: Hardware Service Now Admin

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity:

CACI is seeking a highly skilled and dedicated Hardware Service Now Admin with a strong specialization in Hardware Asset Management supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role is crucial for providing support related to the government optimizing their Hardware footprint, ensuring compliance, reducing costs, maintaining their hardware assets and enhancing the overall efficiency of the hardware asset lifecycle. The successful candidate will be responsible for responding to requests, addressing issues, performing maintenance and optimizing Service Now Hardware Asset Management (HAM), and ensuring the integrity of our Hardware asset data from various sources. The ideal candidate will possess a deep understanding of IT Asset Management best practices, and the technical expertise to maximize the value of the Hardware asset management solution.

Responsibilities: Service Now HAM Management & Optimization:

• Configure, maintain, and optimize all aspects of Service Now HAM, including hardware models, entitlements, and discovery maps.
• Provide support for hardware reconciliation, potential compliance gaps, and optimization requests.
• Administer and manage hardware asset lifecycles within HAM module, from procurement and deployment to retirement and disposal.
• Troubleshoot and refine HAM-related dashboards, reports, and metrics to provide actionable insights into compliance, spend, and optimization opportunities.
• Support hardware management, service catalog, procurement and other supporting processes within Service Now, linking contracts to entitlements and assets.

Data Integration & Quality Assurance:

• Provide support for and troubleshoot integrations (e.g., import sets, transform maps, APIs, integrations with discovery tools
• Follow and identify opportunities to improve data quality processes, including validation, cleansing, and normalization.
• Troubleshoot and resolve data discrepancies and integration issues impacting HAM.

Service Now Platform Administration & Development:

• Perform routine Service Now platform administration tasks including user/group management, ACLs, UI policies, business rules, client scripts, and workflow/Flow Designer configurations.
• Manage and troubleshoot incidents and service requests related to HAM functionality and data integrations.
• Assist with Service Now platform and testing to ensure HAM functionality is preserved and enhanced.
• Develop and maintain technical documentation, standard operating procedures (SOPs), and user guides for HAM processes and configurations.
• Adhere to Service Now best practices and ITIL framework principles.

Stakeholder Collaboration & Strategic Support:

• Collaborate effectively with IT Asset Management, Procurement, Finance, Application Owners, and other IT teams to support Hardware asset management.
• Provide expertise and guidance on HAM best practices, and the capabilities of Service Now.
• Participate in requirements gathering, solution design, and testing phases for new HAM initiatives and platform enhancements.

Qualifications:

Required:

• Ability to obtain and maintain a Secret clearance
• 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• 3+ years of hands-on experience as a Service Now Administrator.
• 2+ years of dedicated, in-depth experience specifically with Service Now Hardware Asset Management, including configuration, reconciliation, and optimization.
• Proven experience with data integration within Service Now (e.g., import sets, transform maps, scripting) and integrating with various discovery sources.
• Strong understanding of IT Asset Management (ITAM) processes and the Hardware asset lifecycle.
• Proficiency in Service Now platform administration and development in various versions of Service Now.
• Deep understanding of the Service Now CMDB and its critical relationship with HAM.
• Ability to troubleshoot complex technical issues within Service Now and integrations.
• Experience with scripting in Service Now for custom solutions and data manipulation.
• Experience with REST/SOAP integrations.
• Basic understanding of SQL and database concepts.

Desired:

• Service Now Certified System Administrator (CSA)

• Service Now Certified Implementation Specialist

• Hardware Asset Management

What You Can Expect: A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.