IT Service Desk Associate (JAPANESE SPEAKER)

Your tasks

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Your profile

• Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI Hotline
• Excellent knowledge (oral and written) Japanese language (at least B2-C1 level)
• General IT Knowledge with focus on workplace IT
• Ability of cross-functional thinking and quick problem solving skills
• Excellent communicator and team player
• Customer service and solutions-oriented person, conveying genuine willingness to help
• Ability to work under pressure
• High degree of self-motivation and learning potential
• Amenable to work on day shift; weekends off and working onsite
• Can start asap