Senior Specialist, Middle Office Team Lead

Senior Specialist, Middle Office Team Lead

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role **Senior Specialist, Middle Office Team Lead,**to join our Integrated Middle Office Solutions team. This role is located in Lake Mary, FL.In this role, you’ll make an impact in the following ways:

• Serves as team supervisor/manager for day-to-day operations of a medium to large-sized Middle Office support team.
• Manages daily activities for a Middle Office support team servicing multiple funds and aligns team resources to complete daily tasks.
• Oversees review of data, issue escalations, and complex matters; acts as the first line supervisor for task assignment and issue resolution.
• Directs, motivates, and develops staff while ensuring work quality, compliance with service level agreements, and proper review/documentation of work.
• Provides oversight on review of exceptions, manages escalation and correction of errors, and resolves complex escalated issues.
• Provides product knowledge and technical assistance on moderately complex problems and serves as the team’s initial escalation point.
• Prepares performance reviews, provides ongoing feedback, and helps develop team objectives.

To be successful in this role, we’re seeking the following:

• High school/secondary school or equivalent combination of education and experience is required.
• Bachelor’s degree is a plus.
• Mutual fund industry background is preferred.
• 5–7 years of technical and/or supervisory experience is preferred.
• Experience in accounting support or the mutual fund industry is preferred.