Project Role: Infra Tech Support Practitioner

Project Role Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills: Network Infrastructures

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must Have Skills:

Cisco Data center routing & Switching, F5 Load balancer and Wireless

Good to Have Skills:

Firewall and Infoblox (DDI)

Roles & Responsibilities:

• Prepare moderate to complex network designs/schematics to address specific customer network solution requirements.
• Prepare work orders containing instructions to be used by technicians to configure network hardware and software.
• Work with customer technical teams to provide solutions for customers internetworking communications requirements.
• Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment.
• Remotely support new installs, circuit upgrades and logical changes

Professional & Technical Skills:

• Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI.
• Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution.
• Update knowledge base with known errors/resolutions.
• Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.
• Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis.
• Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols.
• Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging.
• Follow ITIL process with proving skills in working with Incident & Change management methodologies.
• Should be able to drive Network projects & work at the Data center during deployment of Network hardware s Experience with Wireshark or other NAM tools.

Additional Information:

• Should have 6 to 8 years of experience in Network operational support/management roles.
• Should have supported Network deployments.
• Should have experience performing Network transitions / transformations.
• Good understanding of procedures, application, and concepts within own subject area.
• Flexible to work in 24x7 environment.

Educational Qualification:
BS or BA in Engineering, Computer Science or equivale.

Additional Information:

Certifications in CCNA, CCNP or any other relevant certifications.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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