Sales Representative I

The Sales Representative I at Zimmer Biomet is responsible for promoting orthopaedic products to healthcare professionals, focusing on account planning, clinical support, and business growth. The role requires at least two years of clinical case coverage in orthopaedics or surgical devices, an associate’s degree or equivalent, and up to three years of sales or sales support experience. Key duties include managing sales activities, supporting surgeons, providing technical demonstrations, and collaborating with internal teams. The position demands strong communication, attention to detail, and the ability to travel extensively. Compensation ranges from $70,000 to $150,000, with additional commission potential. Candidates must be mobile, able to lift up to 50 lbs, and fluent in English.

The Sales Representative I at Zimmer Biomet is a pivotal role focused on promoting and selling orthopedic products, including implants and surgical tools, to healthcare professionals and facilities. This position builds on foundational clinical and sales experience, contributing to account planning, surgeon engagement, and business growth. The role offers opportunities for independent selling, clinical support, and mentoring less experienced team members. Compensation ranges from $70,000 to $150,000 total, including base salary and sales commissions. The position provides a flexible working environment, development opportunities, and a culture of recognition, supporting both individual and team performance. The Sales Representative I is expected to deliver exceptional customer service, collaborate across functions, and maintain a professional presence in high-pressure clinical settings.

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The Sales Representative I reports to the Sales Team Lead and promotes and sells Zimmer Biomet orthopedic products, including implants, surgical tools, and ZBEdge technologies, to healthcare professionals and facilities. This role builds upon foundational clinical and sales experience to contribute more strategically to account planning, surgeon engagement, and business growth. The Sales Rep I demonstrates increasing independence in selling, clinical support, and collaboration while mentoring less experienced team members and participating in cross-functional initiatives. This role represents the first step in a performance-driven sales career path.

How You'll Create Impact

Strategic Selling Focused

• Assists in building and implementing account plans for assigned area.
• Manages and tracks customer sales activity and prospective customer initiatives.
• Manages sales funnel and activities for sales targets and reports on sales progress.
• Monitors and reports competitor and customer activities to sales team lead.
• Utilizes the surgery management system (SMS) to ensure flawless execution of product delivery to the customer.
• Develops and maintains strong relationships with orthopedic surgeons, operating room staff, and hospital administrators to support account development and sales growth.
• Provides outstanding customer service by identifying buying signals, gathering competitive intelligence, and exploring upsell and cross-sell opportunities in existing accounts.
• Analyzes territory and surgeon-level sales data to support strategic account planning, targeting, and competitive positioning efforts.
• Dedicates 20–30% of time to acquiring new business or expanding existing accounts through targeted surgeon and account outreach.
• Collaborate with internal teams including marketing, customer service, and logistics to support account and customer needs.
• Plans, coordinates, and executes local educational and sales events with support from internal or corporate resources to increase brand presence and achieve sales objectives.
  Case Coverage and Clinical Focus
• Actively develops clinical expertise through exposure to complex cases and high-stakes procedures, while delivering advanced technical support during surgeries, demonstrations, and product evaluations.
• Acts as a product expert by delivering technical support during surgical procedures, live demonstrations, and clinical evaluations.
• Attends and supports surgical cases while demonstrating knowledge of Zimmer Biomet implants, instrumentation, and surgical workflows.
• Gathers clinical feedback from end-users and communicates insights to internal teams for product and process improvement.
• Creates structured handoff opportunities to other sales team members when necessary to ensure uninterrupted clinical support and consistent sales engagement.
• Reviews surgical plans and ensures instruments and implants are accurate, clean, complete, and prepared prior to each case to minimize intra-op issues and delays.
• Documents key case learnings and surgeon preferences to support continuity and team scaling.
• Provides logistical support including transport of Zimmer Biomet instruments and implants for day, evening, weekend, or add-on cases.
  Team Selling and Collaboration
• Actively participates in weekly and monthly team meetings, contributing insights and updates aligned with team targets and goals.
• Communicates and collaborates with the sales team to support each team member, delivering value, and assisting in growing, developing, and sustaining a high performing sales team.
• Provides informal coaching and peer mentorship to the Sales Associate team members to support onboarding and skill development.
• Proactively stays informed on competitive products, industry trends, and relevant regulations.
• Strictly adheres to all Zimmer Biomet SOPs and applicable laws, including those related to interactions with healthcare professionals (HCPs), complaint handling, expenses, and sales reporting.
• Participates in after-hours, weekend, and on-call case coverage in support of team and territory needs.
  This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

• Must be mobile and willing to travel across the assigned territory.
• Capable of lifting and transporting equipment and cases weighing up to 50 lbs.
• Possesses foundational knowledge of orthopedic surgical protocols, instrumentation, sterile field maintenance, and OR workflows.
• Demonstrates attention to detail when reviewing surgical plans, preparing equipment, and ensuring procedural accuracy.
• Provides exceptional service and support to surgeons, OR teams, and clinical stakeholders to ensure optimal outcomes and satisfaction.
• Communicates and collaborates effectively with sales team members and leadership to maintain alignment across accounts, sales strategies, and clinical coverage needs.
• Applies a structured sales methodology, staying focused on the sales plan and weekly/monthly targets, and managing personal pipeline activity using a CRM or funnel-based process.
• Committed to delivering sales excellence and contributing meaningfully to individual and team sales performance.
• Eagerness to coach peers and model best practices across selling and clinical routines.
• Remains agile and development-minded—adapting quickly to surgeon preferences, learning new procedures and technologies, and integrating feedback to improve clinical and selling effectiveness.
• Demonstrates clear, confident communication skills, translating clinical and technical knowledge into guidance that supports customer understanding and trust.
• Maintains a professional presence and composed, respectful demeanor in high-pressure surgical and clinical environments.
• Communicates fluently and professionally in both verbal and written English.

Your Background

• Minimum of an associate’s degree, medical certification, or an equivalent combination of education and relevant experience is required.
• At least 2 years of clinical case coverage experience within the orthopedic or surgical device industry.
• 0-3 years of sales or sales support experience in the medical device, surgical, or healthcare space.

Physical Requirements

Travel Expectations

• Up to 95% predominantly by car, depending on territory.
• Up to 20% overnight travel may be required.

Expected Compensation Range: $70,000 - $90,000 base with sales target commissions. Estimated total compensation range: $120,000 - $150,000

EOE/M/F/Vet/Disability

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a

Responsibilities:

• Responsible for promoting and selling Zimmer Biomet orthopedic products, including implants and surgical tools, to healthcare professionals and facilities.
• Play a key role in shaping account planning, surgeon engagement, and business growth by assisting in building and implementing account plans.
• Take ownership of managing and tracking customer sales activity, prospective customer initiatives, and sales funnel activities.
• Deliver high-quality clinical support by developing expertise in complex cases and high-stakes procedures, and providing technical support during surgeries and demonstrations.
• Collaborate cross-functionally to support account and customer needs with internal teams such as marketing, customer service, and logistics.
• Lead efforts to acquire new business or expand existing accounts through targeted surgeon and account outreach.
• Help drive innovation in sales by planning, coordinating, and executing local educational and sales events to increase brand presence.
• Actively participates in weekly and monthly team meetings, contributing insights and updates aligned with team targets and goals.
• Provide informal coaching and peer mentorship to the Sales Associate team members to support onboarding and skill development.

Skills:

• Demonstrates foundational knowledge of orthopedic surgical protocols, instrumentation, sterile field maintenance, and OR workflows.
• Possesses strong attention to detail when reviewing surgical plans, preparing equipment, and ensuring procedural accuracy.
• Communicates and collaborates effectively with sales team members and leadership to maintain alignment across accounts, sales strategies, and clinical coverage needs.
• Applies a structured sales methodology, managing personal pipeline activity using a CRM or funnel-based process.
• Demonstrates clear, confident communication skills, translating clinical and technical knowledge into guidance that supports customer understanding and trust.
• Provides exceptional service and support to surgeons, OR teams, and clinical stakeholders to ensure optimal outcomes and satisfaction.
• Eagerness to coach peers and model best practices across selling and clinical routines.
• Remains agile and development-minded, adapting quickly to surgeon preferences, learning new procedures and technologies, and integrating feedback to improve clinical and selling effectiveness.
• Communicates fluently and professionally in both verbal and written English.

Education:

• A minimum of an associate’s degree, medical certification, or an equivalent combination of education and relevant experience is required.