Associate Manager, Commercial Training

The associate manager, commercial training at Zimmer Biomet in Singapore is responsible for designing and delivering training programmes for Sales Representatives and Clinical Specialists. The role involves planning and assessing training needs, developing modules, and ensuring effective delivery to new hires. Key duties include conducting training needs analyses, maintaining standards through formal assessments, and supporting technical learning through workshops and clinical studies. Candidates must hold a degree or diploma in Life Science, Science, or Nursing, and have at least five years’ experience in medical devices within a hospital or nursing setting, particularly in the operating theatre. Strong coaching, communication, and analytical skills are essential, along with a commitment to customer service and teamwork. Travel may be required (10–20%). The Associate Manager, Commercial Training at Zimmer Biomet plays a pivotal role in developing and delivering training programmes for Sales Representatives and Clinical Specialists. This position is responsible for planning and executing short, medium, and long-term training strategies, assessing training needs, and ensuring that technical competencies are aligned with customer expectations. The role involves collaborating with stakeholders, conducting training needs analyses, and maintaining rigorous standards in performance assessments. The successful candidate will contribute to the professional development of the team, support the implementation of sales certifications, and provide relevant clinical knowledge. The position offers opportunities for growth within a supportive and inclusive environment.

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

Job Summary

The incumbent will develop training programs, with collaboration with relevant stakeholders, for our Sales Representatives and Clinical Specialists to develop and upskill their competencies.

This role will involve in planning of short, medium and long term training strategies, assessing gaps and developing various training modules to cater for needs of the sales force to ensure technical competencies are aligned with customers’ expectations.

How You'll Create Impact

KEY RESULT AREASACTIVITIESWAYS TO MEASURE ACCOMPLISHMENTS%

Training/
Performance Assessment

1. Formulate various training modules for CSs and Sales Reps.
2. Conduct training needs analysis and monitor effectiveness of training programs.
3. Ensure delivery of training to all new hires before being allowed onto the field.
4. Formulate formal assessment after each module to maintain stringent standards.

Enhance professionalism and capability.

Complete sales certification; OJT on aseptic hand washing, awareness of sterility field, safe handling of soiled instrument

90%

Technical Learning & Skill Development:

1. Actively participate in training/ workshops and review appropriate surgical techniques.
2. Study relevant clinical articles & data to build knowledge base and provide relevant advice to team members.

Attendance rates and learning assessment scores.

10%

Demonstrated understanding of clinical data.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

Expected Areas of Competence

• Excellent coaching and communication skills, both written and verbal.
• Strong analytical, planning, organizing, problem solving/negotiating abilities.
• High focus on processes, organized and meticulous.
• Ability to work in a team-based environment.
• Strong focus on excellent customer service, desire to acquire knowledge and a drive to succeed.
• Track record in adult training and training program development is advantageous.
• Ability to conduct training.
• Experience in Operating Theatre.

Education/Experience Requirements

• Degree or Diploma in Life Science/Science and Nursing Certificate
• Min 5 years’ experience in medical devices to hospital or nursing background with experience in operating theatre
• Sound knowledge of Operating Theatre procedures, with case support experiences will be added advantage

Travel Expectations

When require, 10-20%

EOE/M/F/Vet/Disability

• At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Responsibilities
• Responsible for developing and delivering training programmes for Sales Representatives and Clinical Specialists.
• Play a key role in shaping short, medium, and long-term training strategies in collaboration with relevant stakeholders.
• Take ownership of planning and assessing training needs to ensure alignment with customer expectations.
• Deliver high-quality training modules and conduct training needs analyses to monitor effectiveness.
• Ensure delivery of training to all new hires before they are allowed onto the field.
• Formulate formal assessments after each module to maintain stringent standards.
• Complete sales certification and participate in on-the-job training on aseptic hand washing and sterility awareness.
• Actively participate in training and workshops, and review appropriate surgical techniques.
• Study relevant clinical articles and data to build knowledge base and provide advice to team members. Skills
• Excellent coaching and communication skills, both written and verbal, are essential.
• Strong analytical, planning, organising, and problem-solving or negotiating abilities are required.
• A high focus on processes, organisation, and meticulousness is necessary.
• Ability to work effectively in a team-based environment is important.
• A strong focus on customer service, a desire to acquire knowledge, and a drive to succeed are expected.
• A track record in adult training and training programme development is advantageous.
• Experience in operating theatre is required, with case support experiences considered an added advantage.
• Sound knowledge of operating theatre procedures is necessary. Education
• A degree or diploma in Life Science, Science, or Nursing Certificate is required.