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Wyndham
Wyndham

Hospitality company.

Generalist at Wyndham

RoleCustomer Success
LevelEntry
LocationSurfers Paradise
WorkOn-site
TypeFull-time
Posted1 day ago
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About the role

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

The Guest Service Generalist is responsible for completing daily Front Office & Food & Beverage functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. Responsibilities include, but are not limited to:

  • Food & Beverage functions such as preparing and serving Food & Beverages

  • Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures

  • Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [My Career@travelandleisure.com](mailto:My Career@travelandleisure.com), including the title and location of the position for which you are applying.

Required skills

Guest services

Front desk operations

Food service

Reservations

Cash handling

Email and phone support

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About Wyndham

Wyndham

Wyndham

Public

Wyndham Hotels & Resorts, Inc., is an American hospitality company based in Parsippany, New Jersey, United States. It describes itself as the largest hotel franchisor in the world, with 9,100 locations.

10,001+

Employees

Parsippany

Headquarters

$3.2B

Valuation

Reviews

10 reviews

3.2

10 reviews

Work-life balance

2.8

Compensation

4.1

Culture

3.5

Career

3.2

Management

2.9

55%

Recommend to a friend

Pros

Good compensation and commission potential

Excellent benefits and perks

Supportive management that wants employees to succeed

Cons

High-pressure sales environment

Working holidays and weekends

Industry declining with reduced commissions

Salary Ranges

589 data points

Intern

Intern · Customer Service Representative

57 reports

$38,170

total per year

Base

$38,170

Stock

-

Bonus

-

$28,010

$52,017

Interview experience

2 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Interview process

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Panel Interview

5

Offer

Common questions

Behavioral/STAR

Past Experience

Culture Fit

Industry Knowledge