At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

This role is responsible for overseeing a team of individual contributors responsible for the investigation and resolution of customer reported scenarios of transaction fraud or unauthorized accounts (ID Theft).

Responsibilities

• ensuring the claim area performs complaint and accurate resolution supported by a reasonable four walls investigation.
• overseeing compliance with corporate policies, procedures, and relevant laws and regulations within scope of the role.
• primary regulatory scope includes the Electronic Funds Transfer Act (Reg-E), Fair Credit Reporting Act (Reg-V), the Truth in Lending Act (Reg-Z), and BSA/AML.
• working closely with assigned personnel to understand their job, how it fits into the company, and how decisions can impact both the customers and the company.
• providing consistent feedback, regular oversight, providing recognition, fostering accountability, and driving high-performance.

Basic Qualifications

• Bachelor’s degree or equivalent experience
• Leadership or management background
• 3+ years in fraud prevention, claims, investigations, collections, or related fields
• Experience with banking products, services, processes, and relevant regulations

Preferred Skills/Experience

• Excellent technical abilities; skilled in widely-used technology such as MS Office; experienced with case management, transaction processing, or risk management platforms.
• Maintains consistently high-quality work.
• Capable of efficiently managing deadlines and deliverables.
• Collaborates effectively in teams, communicates complex ideas clearly, and adapts quickly with minimal supervision.
• Familiarity with relevant federal and state laws and regulations.
• Thorough understanding of related products, programs, financial analysis, and supporting documentation
• Strong organizational, managerial, and project management skills
• Highly developed collaborative abilities
• Strong analytical skills
• Superior interpersonal, verbal, and written communication skills
• Proven supervisory and management experience
• Skilled at multitasking

Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.