Radiology Office Assistant

Join a close-knit team that plays a vital role in delivering an exceptional patient experience!

UPMC is seeking an organized, detail-oriented professional to join our Radiology department as an Office Systems Assistant. In this role, you'll support the daily operations of a busy imaging department, helping ensure patients, providers, and staff receive efficient and high-quality service.

This position offers a variety of schedules within our department's operating hours of 6:00 a.m. to 8:00 p.m., with shifts typically scheduled 8:00 a.m. to 4:30 p.m. or 12:00 p.m. to 8:00 p.m. You'll work Monday through Friday with a weekend rotation every seven weeks, providing a great opportunity to build meaningful relationships with both patients and coworkers while maintaining a balanced schedule.

Our team takes pride in fostering a collaborative and supportive environment where everyone knows and supports one another. We're also proud of our recent efforts to improve the patient experience by streamlining the check-in process, identifying workflow inefficiencies, and standardizing reception procedures. If you're someone who enjoys staying organized, thrives in a fast-paced healthcare environment, and takes pride in delivering excellent customer service, we'd love to have you join our team!

Responsibilities:

• Enter data into the computer and process requisitions to confirm data entry.
• Document patient demographics accurately.
• Schedule exams accurately, both automatically and manually, from fax and from the radiology ACD queue. Adhere to scheduling guidelines for gathering required exam information and conveying restrictions.
• Participate in the training of new scheduling staff.
• Review all imaging resources on a daily basis for open slots and potential scheduling errors.
• Operate multi-line phone system and ACD telephone software. Able to follow scripted radiology format accurately and completely.
• Troubleshoot scheduling complaints and communicate all issues to the supervisor.

High school diploma or equivalent. 1 year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred. Computer experience preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran